TRAI: Information for Consumers

1. Where to Complain?
2. Grievance Redressal System

   Call Centre

   Nodal Officer

   Appellate Authority

3. Provision of value added service without explicit consent
4. Charging for Calling line identification presentation (CLIP) facility related
5. Registration process/facility (1909) in National Do Not Call Registry and also complaint procedure.
6. Processing fee for talk time top up recharge.
7. Termination of Service within 7 days.
8. Migration between plans and billing platform
9. Rental Rebate.